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Inclusive Intelligence Book References & Further Readings 



Bourke, Juliet. 2018. “The Diversity and Inclusion Revolution: Eight Powerful Truths.” Deloitte Review. January 22, 2018.  

Boushey, Heather, and Sarah Jane Glynn. 2012. There are Significant Business Costs to Replacing Employees. Washington, DC: Center for American Progress.  

Cruz, Esther L., Allison Schnidman, Akansha Agrawal, and Bo De Koning. 2015. Why & How People Change. New York, NY: LinkedIn Talent Solutions.  

Dixon-Fyle, Sundiatu, Kevin DolanVivian Hunt, and Sara Prince. 2020. Diversity Wins: How Inclusion Matters. New York, NY: McKinsey & Company.

Gaudiano, Paolo. 2020. “How Inclusion Improves Diversity And Company Performance.” Forbes. July 13, 2020.  

Jonsen, Karsten, Martha Maznevski, Günter K. Stahl, and Andreas Voigt. 2007. Unravelling the Diversity-Performance Link in Multicultural Teams: Meta-Analysis of Studies on the Impact of Cultural Diversity in Teams. Fontainebleau, France: INSEAD.

Menzies, Felicity. 2018. “How Does Employee Well-Being Link to Diversity and Inclusion?” Include-Empower (blog), Culture Plus Consulting. August 17, 2018.

Peterson, Becky. 2017. “Travis Kalanick Lasted in his Role for 6.5 Years — Five Times Longer Than the Average Uber Employee.” Business Insider. August 20, 2017.




George, Bill. 2015. Discover Your True North. San Francisco, CA: Jossey-Bass. 

Project Implicit. 2011. “Implicit Association Test.” Accessed July 5, 2021.  

Truity. 2020. “The TypeFinder® Personality Test: Beyond Briggs Myers' 16 Types, Find Your True Strengths.” Accessed July 5, 2021.  

Wikimedia Foundation. 2021. “Johari Window.” Wikipedia. Last modified July 4, 2021.   

Zenger, Jack, and Joe Folkman. 2019. The 11 Components of a Best-in Class 360 Degree Assessment. Orem, UT: Zenger Folkman.  

Self-awareness & Feedback Assessment Handout



Brown, Brené. 2015. Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. New York, NY: Avery.   

Goleman, Daniel. 2005. Emotional Intelligence: Why It Can Matter More Than IQ. New York, NY: Random House Publishing Group. 

Keltner, Dacher. 2016. The Power Paradox: How We Gain and Lose Influence. London: Penguin Books    

Pounds, Jerry. 2014. “Empathy: skill or personality trait?”. Accessed July 9, 2021. 

Leading Effectively Staff. 2020. “Why Empathy in the Workplace Matters.” Center for Creative Leadership.

Sinar, Evan, Rich Wellins, Matthew Paese, Audrey Smith, and Bruce Watt. 2016. High-Resolution Leadership: A Synthesis of 15,000 Assessments into How Leaders Shape the Business Landscape. Bridgeville, PA: Development Dimensions International.  




Gallup. 2017. “What Is Employee Engagement and How Do You Improve It?” Accessed July 5, 2021.   

Heinz, Kate. 2021. “Best Employee Engagement Tools to Implement in 2021.” Built In. Last updated June 2, 2021.  

Peterson, Becky. 2017. “Travis Kalanick Lasted in his Role for 6.5 Years — Five Times Longer Than the Average Uber Employee.” Business Insider. August 20, 2017.

Seppälä, Emma. 2014. “What Bosses Gain by Being Vulnerable.” Harvard Business Review. December 11, 2014.



Cultural Wisdom 

Diversein. 2021. “What Does Racial Microaggression Look Like?” Accessed July 5, 2021.  

Livermore, David. 2009. Leading with Cultural Intelligence: The New Secret to Success. New York, NY: AMACOM Books. 

Merriam-Webster. n.d. “Microaggression (noun).” Accessed July 5, 2021.   

Meyer, Erin. 2016. Culture Map: Decoding How People Think, Lead, and Get Things Done Across Cultures. New York, NY: PublicAffairs. 



Dive, Brian. 2008. The Accountable Leader: Developing Effective Leadership Through Managerial Accountability. London: Kogan Page Publishers 

Kramer, Andrea S., and Alton B. Harris. 2019. It's Not You It's the Workplace: Women's Conflict at Work and the Bias That Built It. London: Nicholas Brealey.  

Molinaro, Vince. 2017. The Leadership Accountability Gap: A Global Study Exploring the Real State of Leadership in Organizations Today. Maitland, FL: Lee Hecht Harrison.  



ALLY Council. 2018. “Diversity in the Workplace: Without Accountability, It’s Just Lip Service.”  

CEO: Action for Diversity and Inclusion. 2020. “Homepage.” Accessed July 5, 2021.

Johnson & Johnson. 2021. Diversity, Equity & Inclusion Policy. New Brunswick, NJ: Johnson & Johnson.  

Polonskaia, Alina, and Mark Royal. 2019. “How the World’s Most Admired Companies Drive D&I.” Human Resources Executive. December 10, 2019.  

Diversein. 2019. “Diversity and Inclusion for Sales Managers. One goal you can commit today.” YouTube, December 3, 2019.

Further Readings



Self-Awareness (HBR Emotional Intelligence Series) 

Insight, Tasha Eurich  


You by the Numbers, H. James Wilson 

Research: We’re Not Very Self-Aware, Especially at Work,  Erich C. Dierdorff and Robert S. Rubin 





Empathy Quotient Test 



Emotional Intelligence: Why It Can Matter More Than IQ Daniel Goleman 

The War for Kindness, Jamil Zaki 


Every c-suite leader needs to be a ‘Chief Empathy Officer’ 

10 Easy Exercises To Boost Empathy In Customer Service Teams 

Three Exercises to Teach Your Team Empathy 

Roots of Empathy 

Why Empathy Is Crucial To Leading Through Crisis




9 Employee Engagement Archetypes

How Managers Drive Results and Employee Engagement at the Same Time


The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, Teresa Amabile and Steven Kramer

15 Employee Engagement activities that you can start doing now


28 Surefire Employee Engagement Activities To Motivate Your Workforce 

Using Employee Engagement to Build a Diverse Workforce


Cultural Wisdom


Video:The Explainer: Managing Multicultural Teams 

Cultural Intelligence: Individual Interactions Across Cultures (Stanford Business Books), P. Christopher Earley, Soon Ang 


The Culture Map, Erin Meyer 

Leading with Cultural Intelligence, David Livermore 

When Cultures Collide, Richard Lewis 

HBRs 10 Must Reads on Managing Across Cultures (HBR's 10 Must Reads) 

Cultural Intelligence, P. Christopher Earley, Elaine Mosakowski 

Global Leadership Success Through Emotional and Cultural Intelligences, Ilan Alon,  Alon Ilan,  James M. Higgins 

How to Build Trust on Your Cross-Cultural Team, Andy Molinsky, Ernest Gundling 





From Inclusion to Accountability 

Diversity in the Workplace: Without Accountability, It’s Just Lip Service 

Who has responsibility for D&I? 

Insights into Accountability for Diversity Inclusion Management




What 11 CEOs Have Learned About Championing Diversity 

5 Ways Leadership Can Change the Conversation Around Diversity and Inclusion 

 A commitment to diversity is associated with more women leaders 

10 Examples of the best diversity statements: 

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