Inclusive Intelligence Book References & Further Readings 

References

Introduction 

Bourke, Juliet. 2018. “The Diversity and Inclusion Revolution: Eight Powerful Truths.” Deloitte Review. January 22, 2018. https://www2.deloitte.com/us/en/insights/deloitte-review/issue-22/diversity-and-inclusion-at-work-eight-powerful-truths.html.  

Boushey, Heather, and Sarah Jane Glynn. 2012. There are Significant Business Costs to Replacing Employees. Washington, DC: Center for American Progress. https://www.americanprogress.org/wp-content/uploads/2012/11/CostofTurnover.pdf.  

Cruz, Esther L., Allison Schnidman, Akansha Agrawal, and Bo De Koning. 2015. Why & How People Change. New York, NY: LinkedIn Talent Solutions. https://business.linkedin.com/content/dam/business/talent-solutions/global/en_us/job-switchers/PDF/job-switchers-global-report-english.pdf.  

Dixon-Fyle, Sundiatu, Kevin DolanVivian Hunt, and Sara Prince. 2020. Diversity Wins: How Inclusion Matters. New York, NY: McKinsey & Company. https://www.mckinsey.com/featured-insights/diversity-and-inclusion/diversity-wins-how-inclusion-matters

Gaudiano, Paolo. 2020. “How Inclusion Improves Diversity And Company Performance.” Forbes. July 13, 2020. https://www.forbes.com/sites/paologaudiano/2020/07/13/how-inclusion-improves-diversity-and-company-performance/  

Jonsen, Karsten, Martha Maznevski, Günter K. Stahl, and Andreas Voigt. 2007. Unravelling the Diversity-Performance Link in Multicultural Teams: Meta-Analysis of Studies on the Impact of Cultural Diversity in Teams. Fontainebleau, France: INSEAD. https://www.worldcat.org/title/unraveling-the-diversity-performance-link-in-multicultural-teams-meta-analysis-of-studies-on-the-impact-of-cultural-diversity-in-teams/oclc/837490342

Menzies, Felicity. 2018. “How Does Employee Well-Being Link to Diversity and Inclusion?” Include-Empower (blog), Culture Plus Consulting. August 17, 2018. https://cultureplusconsulting.com/2018/08/17/how-does-employee-well-being-link-to-diversity-and-inclusion/

Peterson, Becky. 2017. “Travis Kalanick Lasted in his Role for 6.5 Years — Five Times Longer Than the Average Uber Employee.” Business Insider. August 20, 2017. https://www.businessinsider.com/employee-retention-rate-top-tech-companies-2017-8

 

 
 

Self-Awareness 

George, Bill. 2015. Discover Your True North. San Francisco, CA: Jossey-Bass. 

Project Implicit. 2011. “Implicit Association Test.” Accessed July 5, 2021. https://implicit.harvard.edu/implicit/selectatest.html.  

Truity. 2020. “The TypeFinder® Personality Test: Beyond Briggs Myers' 16 Types, Find Your True Strengths.” Accessed July 5, 2021. https://www.truity.com/test/type-finder-personality-test-new.  

Wikimedia Foundation. 2021. “Johari Window.” Wikipedia. Last modified July 4, 2021. https://en.wikipedia.org/wiki/Johari_window.   

Zenger, Jack, and Joe Folkman. 2019. The 11 Components of a Best-in Class 360 Degree Assessment. Orem, UT: Zenger Folkman. https://zengerfolkman.com/wp-content/uploads/2019/08/The-11-Components_WP-2019.pdf.  
 

 
 

Empathy  

Brown, Brené. 2015. Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. New York, NY: Avery.   

Goleman, Daniel. 2005. Emotional Intelligence: Why It Can Matter More Than IQ. New York, NY: Random House Publishing Group. 

Keltner, Dacher. 2016. The Power Paradox: How We Gain and Lose Influence. London: Penguin Books    

Pounds, Jerry. 2014. “Empathy: skill or personality trait?”. Accessed July 9, 2021. https://www.management-issues.com/opinion/3237/empathy-skill-or-personality-trait/ 

Leading Effectively Staff. 2020. “Why Empathy in the Workplace Matters.” Center for Creative Leadership. www.ccl.org/articles/leading-effectively-articles/empathy-in-the-workplace-a-tool-for-effective-leadership/

Sinar, Evan, Rich Wellins, Matthew Paese, Audrey Smith, and Bruce Watt. 2016. High-Resolution Leadership: A Synthesis of 15,000 Assessments into How Leaders Shape the Business Landscape. Bridgeville, PA: Development Dimensions International. https://media.ddiworld.com/research/high-resolution-leadership-2015-2016_tr_ddi.pdf.  

 
 
 

Engagement  

Gallup. 2017. “What Is Employee Engagement and How Do You Improve It?” Accessed July 5, 2021. www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspx   

Heinz, Kate. 2021. “Best Employee Engagement Tools to Implement in 2021.” Built In. Last updated June 2, 2021. https://builtin.com/employee-engagement/employee-engagement-tools.  

Peterson, Becky. 2017. “Travis Kalanick Lasted in his Role for 6.5 Years — Five Times Longer Than the Average Uber Employee.” Business Insider. August 20, 2017. https://www.businessinsider.com/employee-retention-rate-top-tech-companies-2017-8

Seppälä, Emma. 2014. “What Bosses Gain by Being Vulnerable.” Harvard Business Review. December 11, 2014. https://hbr.org/2014/12/what-bosses-gain-by-being-vulnerable

 
 

 
 

Cultural Wisdom 

Diversein. 2021. “What Does Racial Microaggression Look Like?” Accessed July 5, 2021. https://www.diversein.com/post/what-does-racial-microaggression-look-like.  

Livermore, David. 2009. Leading with Cultural Intelligence: The New Secret to Success. New York, NY: AMACOM Books. 

Merriam-Webster. n.d. “Microaggression (noun).” Accessed July 5, 2021. https://www.merriam-webster.com/dictionary/microaggression.   

Meyer, Erin. 2016. Culture Map: Decoding How People Think, Lead, and Get Things Done Across Cultures. New York, NY: PublicAffairs. 

 
 

Accountability

Dive, Brian. 2008. The Accountable Leader: Developing Effective Leadership Through Managerial Accountability. London: Kogan Page Publishers 

Kramer, Andrea S., and Alton B. Harris. 2019. It's Not You It's the Workplace: Women's Conflict at Work and the Bias That Built It. London: Nicholas Brealey. https://www.managementtoday.co.uk/why-women-sabotage-workplace/women-in-business/article/1669093  

Molinaro, Vince. 2017. The Leadership Accountability Gap: A Global Study Exploring the Real State of Leadership in Organizations Today. Maitland, FL: Lee Hecht Harrison. https://www.lhh.com/lhhpenna/en/-/media/lhh/uk/pdfs/lhh-leadership-accountability-global-research-report.pdf.  

 
 

Commitment

ALLY Council. 2018. “Diversity in the Workplace: Without Accountability, It’s Just Lip Service.” https://allyenergy.com/diversity-in-the-workplace-without-accountability-its-just-lip-service/.  

CEO: Action for Diversity and Inclusion. 2020. “Homepage.” Accessed July 5, 2021. https://www.ceoaction.com

Johnson & Johnson. 2021. Diversity, Equity & Inclusion Policy. New Brunswick, NJ: Johnson & Johnson. https://www.jnj.com/about-jnj/policies-and-positions/diversity-equity-and-inclusion-policy  

Polonskaia, Alina, and Mark Royal. 2019. “How the World’s Most Admired Companies Drive D&I.” Human Resources Executive. December 10, 2019. https://hrexecutive.com/how-the-worlds-most-admired-companies-drive-diversity-and-inclusion/.  

Diversein. 2019. “Diversity and Inclusion for Sales Managers. One goal you can commit today.” YouTube, December 3, 2019. https://www.youtube.com/watch?v=fh5ZF7Lb97w

Further Readings

Self-Awareness

 

Self-Awareness (HBR Emotional Intelligence Series)

https://store.hbr.org/product/self-awareness-hbr-emotional-intelligence-series/10227 

Insight, Tasha Eurich 

https://www.insight-book.com  

 

You by the Numbers, H. James Wilson

https://hbr.org/2012/09/you-by-the-numbers 

Research: We’re Not Very Self-Aware, Especially at Work,  Erich C. Dierdorff and Robert S. Rubin

https://hbr.org/2015/03/research-were-not-very-self-aware-especially-at-work 

 

 

Empathy 

 

Empathy Quotient Test 

https://psychology-tools.com/test/empathy-quotient 

 

 

Emotional Intelligence: Why It Can Matter More Than IQ Daniel Goleman 

https://www.amazon.com/Emotional-Intelligence-Matter-More-Than/dp/055338371X 

The War for Kindness, Jamil Zaki

https://www.warforkindness.com 

 

Every c-suite leader needs to be a ‘Chief Empathy Officer’

https://thenextweb.com/growth-quarters/2020/02/07/every-c-suite-leader-needs-to-be-a-chief-empathy-officer/ 

10 Easy Exercises To Boost Empathy In Customer Service Teams

https://freshdesk.com/customer-service-skills/empathy-exercises-customer-support-blog/ 

Three Exercises to Teach Your Team Empathy

https://www.uxbooth.com/articles/three-exercises-to-teach-your-team-empathy/ 

Roots of Empathy

https://rootsofempathy.org/roots-of-empathy/ 

Why Empathy Is Crucial To Leading Through Crisis

https://www.forbes.com/sites/margiewarrell/2020/04/13/empathy-the-skill-that-outshines-all-others-in-leading-through-crisis/#611cbeff4436

 

 

Engagement 

9 Employee Engagement Archetypes

https://hbr.org/video/4738869655001/9-employee-engagement-archetypes

How Managers Drive Results and Employee Engagement at the Same Time

https://hbr.org/2017/06/how-managers-drive-results-and-employee-engagement-at-the-same-time

 

The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, Teresa Amabile and Steven Kramer

https://www.amazon.co.uk/Progress-Principle-Ignite-Engagement-Creativity/dp/142219857X/

15 Employee Engagement activities that you can start doing now

https://gethppy.com/employee-engagement/15-employee-engagement-activities-can-start-now

 

28 Surefire Employee Engagement Activities To Motivate Your Workforce

https://blog.vantagecircle.com/25-employee-engagement-activities/ 

Using Employee Engagement to Build a Diverse Workforce

https://news.gallup.com/opinion/gallup/190103/using-employee-engagement-build-diverse-workforce.aspx

 

Cultural Wisdom

 

Video:The Explainer: Managing Multicultural Teams

https://hbr.org/video/5465904616001/the-explainer-managing-multicultural-teams 

Cultural Intelligence: Individual Interactions Across Cultures (Stanford Business Books), P. Christopher Earley, Soon Ang

https://www.amazon.co.uk/Cultural-Intelligence-Individual-Interactions-Cultures/dp/0804743126/ 

 

The Culture Map, Erin Meyer 

https://www.amazon.co.uk/Culture-Map-Decoding-People-Cultures/dp/1610392760/ 

Leading with Cultural Intelligence, David Livermore

https://www.amazon.com/Leading-Cultural-Intelligence-Secret-Success/dp/0814449174 

When Cultures Collide, Richard Lewis

https://www.amazon.co.uk/When-Cultures-Collide-Leading-Across/dp/147368482X/ 

HBRs 10 Must Reads on Managing Across Cultures (HBR's 10 Must Reads) www.amazon.co.uk/Managing-Cultures-Intelligence-Christopher-Mosakowski/dp/1633691624/ 

Cultural Intelligence, P. Christopher Earley, Elaine Mosakowski

https://hbr.org/2004/10/cultural-intelligence 

Global Leadership Success Through Emotional and Cultural Intelligences, Ilan Alon,  Alon Ilan,  James M. Higgins 

https://store.hbr.org/product/global-leadership-success-through-emotional-and-cultural-intelligences/bh177?sku=BH177-PDF-ENG 

How to Build Trust on Your Cross-Cultural Team, Andy Molinsky, Ernest Gundling

https://hbr.org/2016/06/how-to-build-trust-on-your-cross-cultural-team 

 

 

Accountability

 

From Inclusion to Accountability

http://www.alynconsulting.com/diversity-blog/key-concepts-conversations/from-inclusion-to-accountability/ 

Diversity in the Workplace: Without Accountability, It’s Just Lip Service

https://www.pinkpetro.com/diversity-in-the-workplace-without-accountability-its-just-lip-service/ 

Who has responsibility for D&I?

https://www.irishtimes.com/special-reports/diversity-inclusion/who-has-responsibility-for-d-i-1.4052428 

Insights into Accountability for Diversity Inclusion Management

https://youtu.be/x1aPbm55VXg

 

Commitment

 

What 11 CEOs Have Learned About Championing Diversity

https://hbr.org/2017/08/what-11-ceos-have-learned-about-championing-diversity 

5 Ways Leadership Can Change the Conversation Around Diversity and Inclusion

https://www.inc.com/katie-burke/5-ways-leadership-can-get-involved-in-diversity-inclusion.html 

 A commitment to diversity is associated with more women leaders

https://theatlas.com/charts/BkegosT6M 

10 Examples of the best diversity statements:

https://blog.ongig.com/diversity-and-inclusion/10-examples-of-the-best-diversity-statements/